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Cookies Policy

Glenburn Water Services Ltd Cookies Policy

Last updated: January 2025

This Cookies Policy applies to the cookies and similar technologies used on the following website: www.glenburnwaterservices.co.uk (referred to within this document as “this website”).

This Cookies Policy applies to “You” the user of this website (referred to within this document as “user” and “visitor”) and Glenburn Water Services Ltd (referred to within this document as “us”, “our” and “we”).

1.0 What are cookies?

Cookies and similar technologies are small text files (small pieces of data) that are sent to your browser and stored on your device (for example your computer, tablet or phone) whenever you visit a website. The cookie acts as a unique identifier, which is used to remember different pieces of information about you (e.g. your preferences, browsing behaviour and site activity). Different cookies carry out different functions, and the cookies used within this website are categorised and explained below.

Click here for more information regarding cookies (ICO.org.uk).

2.0 What cookies do we use?

The cookies and similar technologies that we use can be categorised into the following 2 groups; functional and required cookies (essential) and analytics and performance cookies (non-essential).

For the official breakdown of the cookies we use, visit The Cookies Squarespace Uses.

Functional and required cookies are used to ensure basic website functionality and establish secure connections to protect both the website and our users. Essentially, they allow Squarespace, our hosting platform, to securely serve this website to you. A full breakdown detailing the purpose and duration of the functional and required cookies that this website uses is provided in Section 2.1 of this Cookies Policy.

Analytics and performance cookies are used to measure and track website traffic and engagement, in order to monitor site activity and inform future website improvements. These cookies are only used on this website when you provide consent through the cookies banner which appears at the bottom on the screen when you first access the website. A full breakdown detailing the purpose and duration of the analytics and performance cookies that this website uses is provided in Section 2.2 of this Cookies Policy.

2.1 Functional and required cookies (essential)

Functional and required cookies are necessary for site functionality and security. They work to prevent site errors, block fraudulent activity and test cookie compatibility. These cookies cannot be disabled.

The full set of functional and required cookies used by Squarespace hosted websites are listed below.

Name: _acloggedin

Type: Cookie

Duration/ Expiry: January 1, 2025

Purpose: Supports login by Acuity Scheduling client if the client has an account

Name: _client_acloggedin

Type: Cookie

Duration/ Expiry: January 1, 2025

Purpose: Supports login by Acuity Scheduling client if the client has an account

Name: _dd_cookie_test

Type: Cookie

Duration/ Expiry: Expires instantly

Purpose: Tests if cookies are supported

Name: _dd_s

Type: Cookie

Duration/ Expiry: 4 hours

Purpose: Tracks browser errors

Name: _dd_site_test

Type: Cookie

Duration/ Expiry: Expires instantly

Purpose: Tests if cookies are supported

Name: _grecaptcha

Type: Local storage

Duration/ Expiry: No expiry

Purpose: Helps reduce spam in Acuity Scheduling

Name: _ssid

Type: Cookie

Duration/ Expiry: 4 years

Purpose: Remembers devices for anti-fraud purposes

Name: CART

Type: Cookie

Duration/ Expiry: 2 weeks

Purpose: Shows when a visitor adds a product to their cart

Name: CHECKOUT_WEBSITE

Type: Cookie

Duration/ Expiry: Session

Purpose: Identifies the correct site for checkout when checkout on your domain is disabled

Name: client_username

Type: Cookie

Duration/ Expiry: 1 year

Purpose: Remembers a logged in Acuity Scheduling client’s username between visits

Name: clientUser

Type: Cookie

Duration/ Expiry: 30 days

Purpose: Stores the Acuity Scheduling client’s username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients

Name: Commerce-checkout-state

Type: sessionstorage

Duration/ Expiry: Session

Purpose: Stores state of checkout while the visitor is completing their order in Paypal

Name: Crumb

Type: Cookie

Duration/ Expiry: Session

Purpose: Prevents cross-site request forgery (CSRF)

Name: hasCart

Type: Cookie

Duration/ Expiry: 2 weeks

Purpose: Tells Squarespace that the visitor has a cart

Name: Locked

Type: Cookie

Duration/ Expiry: Session

Purpose: Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password

Name: orderStatusSessionToken

Type: Cookie

Duration/ Expiry: 1 year

Purpose: Authenticates a visitor who logs into an order status page

Name: PHPSESSID

Type: Cookie

Duration/ Expiry: 1 month

Purpose: Securely authenticates a visitor during their checkout in Acuity Scheduling

Name: RecentRedirect

Type: Cookie

Duration/ Expiry: 30 minutes

Purpose: Prevents redirect loops if a site has custom URL redirects

Name: remember_client

Type: Cookie

Duration/ Expiry: 365 days

Purpose: Remembers Acuity Scheduling client’s login details if they have an account

Name: siteUserCrumb

Type: Cookie

Duration/ Expiry: 3 years

Purpose: Prevents cross-site request forgery (CSRF) for logged in site users

Name: SiteUserInfo

Type: Cookie

Duration/ Expiry: 3 years

Purpose: Identifies a visitor who logs into a customer account

Name: SiteUserSecureAuthToken

Type: Cookie

Duration/ Expiry: 3 years

Purpose: Authenticates a visitor who logs into a customer account

Name: squarespace-announcement-bar

Type: localstorage

Duration/ Expiry: Persistent

Purpose: Prevents the announcement bar from displaying if a visitor dismisses it

Name: squarespace-likes

Type: localstorage

Duration/ Expiry: Persistent

Purpose: Shows when you’ve already “liked” a blog post

Name: squarespace-popup-overlay

Type: localstorage

Duration/ Expiry: Persistent

Purpose: Prevents the promotional pop-up from displaying if a visitor dismisses it

Name: squarespace-video-player-options

Type: localstorage

Duration/ Expiry: Persistent

Purpose: Remembers video player selected preferences (volume, playback speed, and quality) for videos uploaded directly to Squarespace

Name: ss_cookieAllowed

Type: Cookie

Duration/ Expiry: 30 days

Purpose: Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies

Name: ss_sd

Type: Cookie

Duration/ Expiry: Session

Purpose: Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions

Name: Test

Type: Cookie

Duration/ Expiry: Session

Purpose: Investigates if the browser supports cookies and prevents errors

Name: TZ

Type: localstorage

Duration/ Expiry: Persistent

Purpose: Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences

An added note:

Squarespace collects personal data when you visit this website, including, information about your browser, network and devices, pages you visited prior to coming to this website, web pages you view while on this website and your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

For more information about how we collect, process and store your personal data, please read our Privacy Policy.

2.2 Analytics and performance cookies (non-essential)

Analytics and performance cookies help us to understand how visitors interact with our website, discover errors and continuously improve the user experience. The data collected includes, but is not limited to, IP address, web pages you visited prior to coming to this website and information about your browser, network, and device. This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches and timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

These cookies are entirely optional and can be disabled. They will only be deployed once you have provided consent through the cookies banner. This banner will appear at the bottom on the screen when you first access the website.

The full set of analytics and performance cookies used by Squarespace hosted websites are listed below.

Name: ss_cid

Duration/ Expiry: 2 years

Purpose: Identifies unique visitors and tracks a visitor’s session on a site

Name: ss_cpvisit

Duration/ Expiry: 2 years

Purpose: Identifies unique visitors and tracks a visitor’s sessions on the site

Name: ss_cvisit

Duration/ Expiry: 30 minutes

Purpose: Identifies unique visitors and tracks a visitor’s sessions on the site

Name: ss_cvr

Duration/ Expiry: 2 years

Purpose: Identifies unique visitors and tracks a visitor’s sessions on the site

Name: ss_cvt

Duration/ Expiry: 30 minutes

Purpose: Identifies unique visitors and tracks a visitor’s sessions on the site

3.0 How can you opt out?

Functional and required (essential) cookies cannot be disabled, however the use of analytics and performance (non-essential) cookies are completely optional.

Cookies settings can be managed using the cookies consent pop-up banner which appears at the bottom of the screen when first accessing the website. These preferences can be revised at any time using the ‘Customise Cookies’ link at the bottom left corner of any page on our website.

On a wider level, your cookies preferences can be managed through your browser settings. This allows you to manage your cookies preferences across all websites you access while you browse.

You can find out more about configuring your browser setting here (ICO.org.uk).

To find more general information on making sure you stay safe online, please click here (GetSafeOnline)